Royal Ottawa Heath Care Group – Ottawa, Canada www.rohcg.on.ca
CIO Management Consultant
  • Delivered full contract collateral – legal, technical and risk protection, on a compressed schedule, to outsource the following services at the Group (Call Centre Services, IP Telephony and WLAN/LAN Infrastructure Operations and Maintenance Service and Wide-Area
  • Implemented and integrated the outsourced services (listed above) into the IT service and application delivery operations of the Group
  • Managed the relationship and service levels between the Group and the outsourced partner
  • Led service quality, ICT/VoIP network re-architecture and process improvement programs with the technology partners
  • Provided strategic input to evolve the IT infrastructure and staff compliment for enhanced service delivery; included business analysis, technical analysis and planning support of a Novell to Microsoft migration
  • Provided contract analysis and legal support for a misguided cost savings bonus claim by network channel partner